Questions & Answers
Find answers to commonly asked questions about our services
helpWhat services does 5CARE Network provide?
We provide comprehensive home healthcare services including medical consultations, laboratory services, IV therapy, physical therapy, nursing care, and chronic disease management.
helpWhat areas do you serve?
We primarily serve Riyadh and surrounding areas. Please contact us to confirm if we serve your specific location.
helpHow do I book an appointment?
You can book an appointment through our website, mobile app, or by calling our customer service at +966 920 035 182.
helpAre your medical professionals licensed?
Yes, all our medical professionals are fully licensed and certified by the Saudi Ministry of Health.
helpWhat payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Mada, Apple Pay, and other digital payment methods.
helpCan I cancel my appointment?
Yes, you can cancel your appointment up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours may be subject to a cancellation fee.
helpDo you accept insurance?
Yes, we work with most major insurance providers in Saudi Arabia. Please contact us with your insurance details to verify coverage.
helpWhat are your operating hours?
We operate 24/7 for emergency services. Regular appointments are available from 8 AM to 10 PM daily.
helpHow long does a typical home visit take?
The duration varies depending on the service. A standard consultation typically takes 30-45 minutes, while specialized services may take longer.
helpDo I need to prepare anything before the visit?
Please have your medical history, current medications list, and any relevant medical documents ready for the healthcare professional's review.